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Where will I be staying, What's the address?

Answer: After you make a booking you will receive a confirmation mail with the address of the property which you have reserved.

What is the neighborhood like where I will be staying?

Answer: You can check out the area by looking at the Walkscore on each property listing which shows the nearest amunities in the area. For further information on the location search on google maps.

What does the apartment come equipped with with?

Answer: All properties come with towels and bed linen as standard. The kitchen wlll have basic cooking equipment including utensils, pots and pans but items will differ from apartment to apartment.

Is cleaning included?

Answer: The accommodation is cleaned and ready for your arrival. Cleaning during your stay can be arranged at additional cost. On your day of departure, you are expected to leave the accommodation as you received it in a clean condition which includes bagging any rubbish in the black sacks provided.

I am driving, is parking available?

Answer: This depends on the apartment you have reserved, some places do have parking but many do not. Parking is usually a car park within a few minutes walk fom the property.

Can I bring my pet?

Answer: Nearly all accommodations will not allow pets, some will but will charge extra for this.

I am a smoker, can I smoke in the apartment?

Answer: Check "minimal requirements" section on the property listing to see if smoking is allowed. Check for the smoking symbol. Nearly all places do not allow.

I want to make a reservation, how do I book?

Answer: Most properties can be booked instantly online using a credit card and paying a 10% prepayment. When prepayment process is completed, you will receive a get a confirmation e-mail with full details.

Is it safe to pay with my credit card?

Answer: Yes, We use only the major payment companies so they are totally secure to pay online using any credit card or your pay pal account.

Will I get a booking confirmation mail?

Answer: Once a reservation is made and prepayment paid you will receive a confirmation mail with full details.

How many guests should I book for?

Answer: Rate for apartment per night depends on number of guests that are staying. Normally rate is based on 1-2 guests with an extra charge for each additional guest staying. Rate is automatically calculated when you enter dates and number of guests.

If I need to cancel or change my booking, how do I do?

Answer: If you need to cancel or amend your booking you must do so by e-mailing us. Our e-mail address info@munichescape.com. See our Terms & Conditions policy for full details of the cancellation policy and fees.

Is payment accepted on arrival, if so what types ?

Answer: The remaining outstanding balance is paid at check in, usually in cash but some owners with multible units usually accept credit cards. 

Is payment by my credit card accepted on arrival?

Answer: Usually the outstanding balance has to be paid only in CASH on arrival , unless stated otherwise. Some owners accept credit cards, most do not.

If I require a receipt or invoice for outstanding amount, can I get one?

Answer: If you require a receipt or invoice for remaining payment, you should request same before your arrival. Mail us at info@munichescape.com.

What will I do on my arrival in Munich, who do I contact?

Answer: On your arrival, call the number provided in your confirmation mail and then proceed to the property where the property manager will meet you. You pay the outstanding balance and the damage deposit in order to get the keys.

Is airport pick-up provided?

Answer: Yes we do arrange your collection at the airport, call us or drop us an e-mail.

How will I get to the apartment I booked?

Answer: In your confirmation mail you receive after booking you are given the address of the property and details of the best way to get to the property by public transport. If the property you booked is hard to find, you will be given detailed directions.

How is check-in at the property done?

Answer: On your arrival at airport or central station you call the number you have been given in your confirmation mail The accommodation manager will meet you at the property at the arranged time. You pay the outstanding balance and damage deposit at this time in order to get the keys.

What have I to pay on check-in?

Answer: When you arrive at the property you have to pay the outstanding balance and the refudable damage deposit. The damage deposit is entirely refundable on your departure as long as no breakages or damage has been done in the property.

What is check-in time? Is it possible to check-in early?

Answer: Check in time is after 2pm (14:00). Early check in is only possible if there are no guests checking out on your day of arrival. Check with us or property manager closer to your arrival date.

If I have questions or problems durng my stay, who do I contact?

Answer: If you have any questions or problems during your stay you can contact us or the property manager.

What is the check out time? Can I get a late check out?

Answer: Checkout time is between 10:00am and 12:00 noon. Late check outs are only possible if there are no guests arriving on your day of departure. 

How is check out done?

Answer: The property manager will arrange a check out time with you when you arrive, he will then come at the prearranged time to check you out. He will inspect the property and if all is in good shape he will return your damage deposit.

I will require luggage storage after I check out, what will I do?

Answer: If you require luggage storage after you check out there are lockers in central station