Munich FAQ's Answered Here.
Answer: After you make a booking you will receive a confirmation mail with the address of the property which you
Answer: You can check out the area by looking at the Walkscore on each property listing which shows the nearest
amunities in the area. For further information on the location search on google maps.
Answer:All properties come with towels and bed linen as standard. The kitchen wlll have basic cooking equipment
including utensils, pots and pans but items will differ from apartment to apartment.
Answer: The accommodation is cleaned and ready for your arrival. Cleaning during your stay can
be arranged at additional cost. On your day of departure, you are expected to leave the accommodation as you
received it in a clean condition which includes bagging any rubbish in the black sacks provided.
Answer: This depends on the apartment you have reserved, some places do have parking but many do not. Parking
is usually a car park within a few minutes walk fom the property.
Answer: Nearly all accommodations will not allow pets, some will but will charge extra for this.
Answer: Check "minimal requirements" section on the property listing to see if smoking is allowed. Check for the
smoking symbol. Nearly all places do not allow.
Answer: Most properties can be booked instantly online using a credit card and paying a 10% prepayment. When
prepayment process is completed, you will receive a get a confirmation e-mail with full details.
Answer: Yes, We use only the major payment companies so they are totally secure to pay online using any credit card
or your pay pal account.
Answer: Once a reservation is made and prepayment paid you will receive a confirmation mail with full details.
Answer: Rate for apartment per night depends on number of guests that are staying. Normally rate is
based on 1-2 guests with an extra charge for each additional guest staying. Rate is automatically calculated when you
enter dates and number of guests.
Answer: If you need to cancel or amend your booking you must do so by e-mailing us. Our e-mail address
Answer: The remaining outstanding balance is paid at check in, usually in cash but some owners with multible units
usually accept credit cards.
Answer: Usually the outstanding balance has to be paid only in CASH on arrival , unless stated otherwise. Some
owners accept credit cards, most do not.
Answer: If you require a receipt or invoice for remaining payment, you should request same before
Answer: On your arrival, call the number provided in your confirmation mail and then proceed to the property where
the property manager will meet you. You pay the outstanding balance and the damage deposit in order to get the
Answer: Yes we do arrange your collection at the airport, call us or drop us an e-mail.
Answer: In your confirmation mail you receive after booking you are given the address of the property and details of the best way to get to the property by public transport. If the property you booked is hard to find, you will be given detailed directions.
Answer: On your arrival at airport or central station you call the number you have been given in your confirmation mail The accommodation manager will meet you at the property at the arranged time. You pay the outstanding balance and damage deposit at this time in order to get the keys.
Answer: When you arrive at the property you have to pay the outstanding balance and the refudable damage deposit. The damage deposit is entirely refundable on your departure as long as no breakages or damage has been done in the property.
Answer: Check in time is after 2pm (14:00). Early check in is only possible if there are no guests checking out on your day of arrival. Check with us or property manager closer to your arrival date.
Answer: If you have any questions or problems during your stay you can contact us or the property manager.
Answer: Checkout time is between 10:00am and 12:00 noon. Late check outs are only possible if there are no guests arriving on your day of departure.
Answer: The property manager will arrange a check out time with you when you arrive, he will then come at the prearranged time to check you out. He will inspect the property and if all is in good shape he will return your damage deposit.
Answer: If you require luggage storage after you check out there are lockers in central station